Managed Services

Managed Services

Whether it’s to Augment Application Support, provide automated testing or Remote Infrastructure management, our SLA based Managed Services provide 24/7 coverage, continuous operational improvement, responsiveness to customer needs, at the lowest cost of Support.

Application Support

Athena’s Global Application experts support a variety of Enterprise Applications, including Oracle R12 EBS, Agile PLM and Siemens MOM Camstar MES with flexible pricing structures to fit both Customer’s needs and budgets.

Automated Testing

Our Automated Systems Testing Suite ensures that releases to production have had the most rigorous script-based testing available. Resulting in a smooth error free release process in a fraction of the time and cost.

Defect /Ticket Tracking

In Manufacturing, speed and effectiveness surrounding issue tracking and remediation requires a solid Root Cause analysis process. Manufacturers that embrace a closed loop process for tracking all Issues impacting production through Root cause analysis and both Correctiveand Preventative actions quickly become ‘Leaders of the Pack’. At Athena, we are experts at managing the issue/ remediation process utilizing predominately a CaPa process that ensures all issues are tracked though their ‘Preventative Action’, to ensure past problems don’t hinder future Operational Effectiveness.

Remote Monitoring

Services are only as good as their Uptime and overall Performance. At Athena, we have flexible solutions for the remote monitoring and remediation of Application, Database, Network, OS and Server Hardware, with notifications at key watermark levels, to ensure most issue remediation occurs prior to a User / Business felt event.

Staff Augmentation

Athena knows that in these challenging times, it’s often preferred to have temporary experts to support peaks workloads than to hire for every need. Our Staff Augmentation Services run the gamut from Enterprise Application Support, Software Development and Testing to Infrastructure Support. We also offer flexible pricing based on Off or Near Shore to fit each Customer’s needs