Whether it’s to Augment Application Support, provide automated testing or Remote Infrastructure management, our SLA based Managed Services provide 24/7 coverage, continuous operational improvement, responsiveness to customer needs, at the lowest cost of Support.
Athena’s Global Application experts support a variety of Enterprise Applications, including Oracle R12 EBS, Agile PLM and Siemens MOM Camstar MES with flexible pricing structures to fit both Customer’s needs and budgets.
Our Automated Systems Testing Suite ensures that releases to production have had the most rigorous script-based testing available. Resulting in a smooth error free release process in a fraction of the time and cost.
In Manufacturing, speed and effectiveness surrounding issue tracking and remediation requires a solid Root Cause analysis process. Manufacturers that embrace a closed loop process for tracking all Issues impacting production through Root cause analysis and both Correctiveand Preventative actions quickly become ‘Leaders of the Pack’. At Athena, we are experts at managing the issue/ remediation process utilizing predominately a CaPa process that ensures all issues are tracked though their ‘Preventative Action’, to ensure past problems don’t hinder future Operational Effectiveness.
Services are only as good as their Uptime and overall Performance. At Athena, we have flexible solutions for the remote monitoring and remediation of Application, Database, Network, OS and Server Hardware, with notifications at key watermark levels, to ensure most issue remediation occurs prior to a User / Business felt event.