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Corporate Services

Remote Infrastructure Management Services

Overview

Remote Infrastructure Management Services (NOC) is defined by 24/7 available analysts as the remote support and management of various IT services that are related to infrastructure support from global delivery sites. The service offering encompasses remote monitoring and management, which includes support, administration, maintenance, troubleshooting, and performance enhancement. These services include the remote system monitoring of the following: data centre, networks (WAN and/or LAN including switches, routers, and hubs), database administration, desktops, servers and related peripherals and e-mail systems.

Managing global IT Remote infrastructure is the key role in today's challenging, dynamic business environment. At present, organizations are looking at the adoption of reliable, secure, efficient, and cost effective models for managing their Infrastructure, including IT assets. Athena RIMS enable its customers to realize these objectives, as follows:

Lowering IT Budget costs by providing elastic IT Staff
Increasing IT efficiencies / Service reliability / time to recover 24/7.
Modernizing IT infrastructure with support for same
Improving IT agility and speed to respond to business requirements
Improving service levels

Our Overall capabilities in RIMS

Remote Infrastructure Services

Offering

Delivering business value in Infrastructure Management Services ATHENA offers host of services for IMS. Some of them are as follows:

Services

Remote Infrastructure Management Services
Athena's Infrastructure Management Services (RIMS) serve as the cornerstone of the delivery architecture for remote managed services. It provides rigorous standards of full redundancy, high availability, and uncompromising security. We provide services for complete remote service desk solution and/or remote monitoring of a portion of their network, a select site, or a group of servers. Remote infrastructure management solutions are based on an open, scalable, and sophisticated architecture. It enables the integration of vendor or customer-supplied tools—eliminating a task that stymies most companies. Our capabilities in remote managed services include the following:
Remote monitoring :
We provide 24×7, continuous and automated performance monitoring of the client's environment. We monitor IT components and transactions based on pre-defined metrics for specific events, threshold violations, and errors or faults.
End User Computing Services (EUCS) :
We enable organizations to unbundle key workplace elements and tailor them to different user segments within the enterprise. This enables delivering personal centric applications, workspace collaboration and support services for increased user adoption in a seamless fashion. We facilitate migration to newer operating environments with minimal business impact and drive transformative technology solutions.
IT Service Desk :
We offer multilingual Service Desk Services across the complete spectrum – from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity management.
Datacenter Management Services
Athena delivers core infrastructure services to its customers globally. The services cover the technologies for computation, storage, data protection, and network. Based on the method of delivery, we classify our services as the following: We support the design, transformation and operation of your datacenters and enterprise IT to improve agility, flexibility and reliability.
Transformation Solutions :
Our transformation solutions focus on the optimization and transformation of enterprise IT infrastructure through our analytics-led Enterprise Transformation Framework. Our Transformation Solutions Group offers customer-centric, automated and analytics-led 'as-is' state analysis to derive the target state.
Middleware Management Services
Athena's Middleware group provides various kinds of infrastructure and/or applications support Services that can be broadly classified as following three services:
- Consulting service—helps clients plan and design as per infrastructure management IT needs
- Implementation service— Build and implement designs, execute on-going optimization
- Support service—support activities for service level projects; such as monitoring, deployments, patching, and similar infrastructure related activities
Our group provides support to the following project-level activities:
- L1 activities : Monitoring, restart of services, notification and escalation to application teams, signing L2 and L3 tickets to SME, coordination, basic administration, deploying files, reporting, health check report, trend, and status report
- L2 activities : Setup of middleware infrastructure, clustering, load balancing, replications , migration planning, POC, andperformance tuning, performance testing , security administration, DR setup and execution
- L3 activities : Troubleshooting, system performance tuning and determining the root cause, Providing third level diagnosis, resolving and escalating system and application problems, handling upgrade, building, patching, restoring environment
Network Management Services

Converged Network Services (CNS) :
We offer converged network infrastructure, unified communication, consolidation and optimization to reduce the overall expenses and leverage communication enabled business processes.
Managed Security Services (MSS) :
We build, install and implement efficient and available round-the clock security infrastructure. Our Managed Security Services encompass security device management and monitoring, vulnerability management, security information and event management and user provisioning and management to address the critical needs of security implementation and operations.
Desktop Management Services
The increasing adoption of hosted virtual desktops (HVDs) by enterprises has a profound effect on IT desktop operations that intend to shape everything from PC purchasing strategies to application delivery,maintenance,and,security. Athena's desktop practice for lifecycle management serves as a critical resource to plan HVD rollouts. Our Desktop Computing Centre of Excellence (DCCoE) continuously works with emerging technology leaders, such as Microsoft, to ensure that our processes, and delivery models are capable of supporting any deployment model that a customer chooses. Our services include the creation of Standard Operating Environments (SOEs) and ITIL-based deployment plans, which can be used for designing and implementing HVD environments. Our services for desktop lifecycle management are depicted in the below diagram:
IT Management Services
ITSM solutions provide a single, unified platform to manage multiple service management best practice processes. Your organization can go beyond traditional, manual processes that may not adequately support planning and scheduling across IT and operations lines of business. ITSM solutions combine automation, mobility, enhanced visibility and analytic insights into your IT service management processes – helping them become more diverse and better integrated across a wide range of technologies. One support services team for an energy cooperative is using Athena processes to close nearly 40 percent of incidents and service requests within two hours and complete 85 percent without escalation. Discover how Athena can help you with:
- Automation of your ITSM processes through integrated technology designed around leading industry best practice approaches including ITIL©, COBIT ©* and ISO/IEC20000.
- Process improvement from strategy through to process design and implementation.
- Time savings by automating the everyday necessities of service management – from discovery through to service request and customers self-service, to service level agreements and service catalog management.

Solutions

Datacenter Management Services
We support the design, transformation and operation of your datacenters and enterprise IT to improve agility, flexibility and reliability.
End User Computing Services (EUCS)
Athena EUCS enables organizations to unbundle key workplace elements and tailor them to different user segments within the enterprise. This enables delivering persona centric applications, workspace collaboration and support services for increased user adoption in a seamless fashion. We facilitate migration to newer operating environments with minimal business disruption and drive transformative technology solutions.
IT Service Desk
We offer multilingual Service Desk Services across the complete spectrum – from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity and access management. We offer network infrastructure, unified communication, consolidation and optimization to reduce the overall expenses and leverage communication enabled business processes. Capability – Guaranteed project success and reduce risks
- Decades of Experience in executing end to end IT Infrastructure Solutions
- Large Customer References across industry sectors
- Large Pool of OEM certified resources
- Best of breed OEM partnerships
Domain Expertise – Thinking beyond just technology
- Ability to understand business challenges and provide right solution
- Business Operations and work flow knowledge
Solution Driven – Vendor Neutral Approach
- Service lead approach
- Solution Assurance with Single Point of Ownership
- Fit for purpose solution instead of box push approaches
- Technology adoption roadmap at right time instead of one time go
Managed Security Services (MSS)
We build, install and implement efficient and available round-the clock security infrastructure. Our Managed Security Services encompass security device management and monitoring, vulnerability management, security information and event management, and user provisioning and management to address the critical needs of security implementation and operations.
Enterprise System Management (ESM)
We provide professional and comprehensive solutions in line with industry standard frameworks, such as ITIL v3, to manage IT infrastructure. Our offerings include consulting, implementation, maintenance and support, and shared services.
- Use best practice processes to enable end-to-end availability and reliability of the IT environment
- Enable competitive advantage by aligning IT deliverables to the business strategy
- Establish governance frameworks to enable complete visibility into IT operations and agility in decision making
- Standardize and automate the delivery of IT services across towers, business units and service suppliers
- Integrate multiple suppliers to assess effectiveness and ensure continuous improvement
- Transform the IT cost structure to get the full business value from each IT capability and service
IT Service Management
Our Service Management framework optimizes the delivery and management of IT Services to achieve a sustainable IT environment with a road map for improving maturity levels.

AP Automation

The Opportunity

In today's world, Organizations be it SME's or Enterprise Level are constantly being challenged to reduce costs, extract the most value possible from their expenditures, and meet complex regulatory requirements. The need for organizations to do more with constrained labor resources or capital budgets, have driven many companies to focus their internal staff on performing higher value functions.

The Business Problem

The need for organizations to do more with constrained labor resources or capital budgets, have driven many companies to focus their internal staff on performing higher value functions Accounts Payable (AP) is a core functionality in each and every organization. With the manual processing of Invoices, there is risk of an invoice becoming misplaced or unnecessarily burdensome to retrieve. A manual processes involves expenditures in overnight shipping, hardware/software, storage, facilities, processing, and sometimes, temporary personnel.

A Differentiated Solution

AP Automation is an online alternative for billing between suppliers / vendors. The process of electronically invoicing is intended to increase transparency between parties, expedite payment cycles, eliminate common paper-based errors, as well as save valuable time and money by replacing manual processes.

Key Features:

Existing ERP Integration (Oracle, SAP, PeopleSoft, JD Edwards etc.)
Electronically track Invoices sent via email / email attachments.
Electronically track Replies / Forwards and Approval Requests of Invoices.
Provision for Multiple Companies / Organizations with single / multiple email ids.
Multi Language Integration (Chinese / Japanese / Russian etc.)
Automated Approval Workflow based on type of Invoice (2-WAY / 3-WAY / 4-WAY)
Platform Independent Master Data Refresh from Oracle via XML based Download & Upload.
Automatic assigning of Processor based on configurable Supplier Patterns.
Provision to upload multiple invoices in a single email.
Completed Invoices are merged with Approval Emails and Saved.
Various File Format Support – PDF / DOC-DOCX / XLS-XLSX / JPG-JPEG / TIF / BMP etc.
Provision to save all Invoices by electronically converting them as PDF Files and Stamping the Invoice PDF Document with the Processor details, Receipt details and Charge Account details.

Business Model

Licensing – The Licensing model can be customized as per Customer needs.
Deployment – We provide both On-Premise as well as Hosted Solutions)
Sales and Support (direct, telephone, channel, Web, etc.)
Partners (industry, service, channel, etc.)
Pricing

Planned Use of Capital

With an AP Automated System in place, and with the workflow based approvals, the Capital can be well controlled as per the payment SLA terms and conditions. An automated system also provides transparencies with the Supplier / Vendors in terms of payment status. Summary Reducing costs, Expedite Payments and controlling accurate payments are essential to the success of today's business success. Automating AP and providing AP Services are two ways of accomplishing these objectives.

Case Studies

A manufacturing giant having it's offices globally decided to handle the AP from a single corporate location and they didn't want to disturb their existing ERP. And also they decided to outsource the AP basic tasks and retain the core functionality of processing payments to their internal staff. Athena came up with a solution by providing an AP Automation (Automated System) to electronically track the invoices and also offered an AP Services (Team) which will handle the invoices on a round-the-clock basis with multi-lingual experts handling invoices in specific languages.

Management

Senthil R, Principal Architect

Application Services

We focus on our Customer's desired business outcomes first. This ensures we keep our efforts on creating real value, in a way that is both felt and meaningful to our Customers. Our team of knowledgeable consultants brings significant expertise in IT Strategy, Solution design, BPM with both broad/deep technology expertise. Our goal is to deliver solutions that solve your most unique, complex business challenges. Our Project engagement model is to have 'All hands on-site' through the Business Process and Design stages. Once the Project Team and Design specs are completed, Technical/ Development resources return off-shore providing significantly lower cost, while ensuring the very best quality and value for our Customers. Our services spectrum includes camstar MES software development (both on-site and off-site), technology and quality consulting, independent verification and validation, application development, re-engineering and maintenance, business intelligence and data warehousing, usability engineering and solution frameworks for rapid implementation.

Our vast range of technology services include

Oracle R12 Implementation and Support
Broad Microsoft Technologies
Business Analytics and Intelligence services
MS Sharepoint Services
E-Commerce solution services
Application Integration (Oracle, Informatica, Boomi, Rest API's, etc.)
Software Development Services (C++, VC++, .Net, Java, Python, Websphere, Weblogic)

We likewise provide these services across various High Tech industries, such as, Consumer Products, Semi-Conductor, Solar and Auto industries. As we are the camstar designer of Siemens camstar MES software, providing the services to camstar electronic suite, camstar semiconductor suite and camstar medical device suite. Many of our customers use our Services to provide additional (elastic) bandwidth to scale up /down. Our unique offering also ensures shorter product development lifecycles, quicker time-to-market, lower development cost, and better global and local reach. By using our effective sourcing methodology your organization can easily ramp up quickly. We likewise provide training and documentation for key knowledge transfer ensuring stable/ scalable IT Operations ensuring our Customer Success. Athena Technology Solutions service innovation across industry sectors using collaborative solutions to orchestrate your need and generate revenue at the same time with our extraordinary service experiences.

Best of breed

Experience in helping clients transform their IT service organization, we have certified professionals helping clients around the world achieve service excellence.

Global Delivery

By collaborating with our service management professionals and partners, we can make our best of expertise available to address your business problems based on your business footprint.

Vendor independence

We have experience implementing all major Manufacturing, automation and enterprise management tools and solutions. By remaining vendor and tool agnostic, we help clients make decisions based on their needs, not ours.

A holistic approach

Every customer is unique. Our approach is to 'understand your business' and then provide solutions that mirror your business needs. By combining our distinctive consulting and proven technology and outsourcing capabilities, we offer solutions for all phases of the IT service lifecycle.

Scalable sourcing models

By leveraging our extensive offshore/onsite experience, we know what it takes to be a high performing service provider and provide guidance on how to implement the right sourcing model.